SUCCESS DOESN'T COME TO THE EDUCATED GROWERS, IT COMES TO THE DEDICATED GROWERS.
Frequently asked question:
You asked, we answered
Have a question? At A&H GENETICS, the complete satisfaction of our customers is always a top priority. We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.
return policy ?
We want you to be fully satisfied with your merchandise purchase. We have a 48 hours return policy on ALL merchandise purchased on this site. The customer has 48 hours from the day they receive their package to contact our customer service to initiate a return. The day you receive the package is considered day 1. You will then have 2 days to ship the item back to us using postal service with tracking. Items not tracked and not received will not be the responsibility of A&H GENETICS. Items must be received unworn and free of damage and including original packaging. If we do not have a replacement, a store credit will be issued. We reserve the right to refuse a refund if upon receiving the item we determine that such item has been damaged or altered. In that case you will need to pay the shipping to have the items returned to you.
I changed my mind about these items ?
While we do strive to offer 100% satisfaction we do not offer refunds for erroneous orders, and we can not accept returns for exchange. Please note that all sales are final. Due to our Satisfaction Guarantee, we would not re-sell any item that had previously left our custody. If you placed or received an order and changed your mind we will not refund or exchange it. If there is an error on your order we will try to work with you, but we send orders out very quickly and we can't always catch them before they go out for delivery.
Combining or Making Changes to Orders ?
Due to updates in our inventory and ordering systems we can no longer combine or make changes to orders once they are placed. If you find that you do not want to complete your order as originally placed, please contact us and we will help you get that order cancelled so you can place a new one. Once your order is completed we have no way of cancelling the order, so please contact our customer service
Is your delivery discreet ?
We value the significance of privacy, particularly in sensitive transactions such as buying cannabis seeds. All of our packages are delivered via courier service. placed into a bubble mailer padded envelope or a small flat-rate-sized box.Our discreet packaging guarantees that your order stays confidential and its contents cannot be identified from the outside. You'll additionally be emailed a tracking number so that you can follow your order and know exactly when it will arrive.
What payment methods do you accept ?
We currently accept credit/debit card payments, cash, money orders, bitcoin (BTC) If you have any additional questions please contact our support team.
What is your privacy policy?
We respect your privacy and do not share personal information with anyone for any reason.
Wrong delivery address ?
It is your responsibility to put in the correct information. We send items out for delivery very quickly in most cases and may not be able to make corrections. If you get your tracking confirmation email - it is too late, your package has left the building and we cannot fix or change it. Once an order leaves our warehouses we cannot retrieve it to be corrected. It will be YOUR job to arrange for pick up at the delivery address, or have it held at your local post office. We are not responsible for lost, returned or stolen packages.
How long will it take for my package to arrive ?
On average 3-7 business days for orders within the USA. Your order will be sent out after your payment has been received, confirmed, and applied to your order. The email containing your tracking number will be sent to you automatically when your order is sent out. If you wish to pay with cash, or money order please contact our customer service. PLEASE NOTE: If you feel your order is lost, missing or stolen you must report it to us within 15 days. Anything after 15 days there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 15 days. We are not responsible for lost or stolen items once they show as delivered in the tracking system
My items didn't meet my expectations ?
Your satisfaction is our #1 priority! If you find that you are not satisfied with your souvenirs please contact our customer service department for assistance. To submit a Replacement form. In the event you are unhappy with your order, Our satisfaction guarantee extends only to items that have been purchased, so items that were received at no cost, such as gifts, will not be covered,
Coupons and Discounts ?
Coupon codes are something we create to allow customers to apply a discount to their order. Only ONE code or discount can be applied to an order at a time. If you enter another coupon code it will replace the previous code. Coupon codes can be found in a few places: On social media - follow us on our social media pages to find special codes. Rules for discounts and coupon codes: Only one coupon code or discount can be used per order. If you enter another coupon code it will replace the previous code. Coupon codes and discounts can not be used with sale items, "BOGO Products" items, APPLYING YOUR DISCOUNT: Check out as you normally would. Add the discount code in the discount code box, then resume checking out. The Discount Code box is located in the SHOPPING CART. Make sure you hit "apply"
My item is now on sale
We offer a new set of specials each month as a standard practice. Because of this, and our high volume of orders, we are UNABLE to offer price adjustments for orders placed before or after a product is placed on or goes off - sale
How do BOGOs work ?
When we offer a BOGO (Buy One Get One) deal you do not need a special code to receive the free item. Just order the qualifying pack(s) only. So, if the special reads, for example: "Buy any pack of 420 FAST BUDS and get another 420 FAST BUDS pack free" all you need to do is order the 420 FAST BUDS strain that you are most interested in. All 'free' BOGO packs, as well as advertised gifts, are chosen by our Distribution Team and added to the order as it is packed. The free pack will not show up on your invoice. Please do not email us asking for a specific BOGO pack - they are all chosen by the distribution team when the item is packed. No exceptions
Shipping orders ?
We provide our customers with a quick and efficient delivery service. Our dedication to prompt delivery ensures that you won't have to wait unnecessarily long to obtain your seeds and begin growing. We strive to provide a seamless and hassle-free shopping experience for our customers. When it comes to shipping, we offer various options to ensure timely and secure delivery of our products. we ship via USPS for a flat rate with a tracking number. In some cases we will ship using signature required depending on the item purchased. We typically process orders within 24-72 hours of payment. Unless cases of holidays or pre-sales or backorders. In case of holidays we will ship the next business day. In cases of pre-sales we will ship upon the receipt of the product. All items are subject for full refund prior to shipping. It is important to note that all orders are subject to our shipping policies and restrictions. We reserve the right to cancel orders that violate our policies or in cases where we suspect fraudulent activity. If you have any questions or concerns about our shipping policies, please do not hesitate to contact us. We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, A&H GENETICS is NOT responsible for your order after it has been shipped. Therefore you are agreeing that you are taking a risk and will not hold A&H GENETICS liable if something happens to your package. (I.E. Lost in Transit, Theft after delivery confirmation, Custom Seizure)· A&H GENETICS shall NOT be held responsible for any items damaged during transit or during the inspection period, nor for misrepresentations and/or breaches of contract by the customer. WE DO NOT ship internationally. If you provide us with an international order it will NOT get shipped. You will be issued a store credit.
Late packages ?
Please note that we cannot offer refunds or compensation for packages that are delayed due to courier issues. However, we will do our best to help you track your package and address any issues that may arise.
Anything else you’d like to know? We’re here for you.